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About Us

The CNRE-IT staff have a variety of roles and areas of expertise to support the college. The descriptions below can help you identify the team member who is best suited to assist with your particular question or request. However, don't worry if you're not sure who to contact—feel free to reach out to any member of our team at any time. We're happy to help and will make sure your request gets to the right person.

Les Fuller

Les Fuller

Les G.  Fuller
Director
216C1 Cheatham Hall
(540) 231-7416
fuller@vt.edu

  • Supervision of the college’s IT department and staff
  • New and emerging technologies coordinator
  • Computer policies and procedures coordinator
  • CNRE computer lab manager
  • PC and Mac technical support
  • Hardware/software consultation, recommendation,  and purchasing
  • Freshman computer requirement coordinator
  • Faculty (PDN) and Staff (ACR) computer replacement program coordinator
  • IT website manager
  • Classroom/conference room presentation systems  manager

 

Amanda Swindell

Amanda Swindell
IT Systems and Security Specialist 
216A Cheatham Hall
540-231-3672
hoffer81@vt.edu

  • Hardware and software support
  • Data storage implementation and support including CNRE NAS devices, minnow administrator and VT storage solution management
  • Security system best practices coordinator
  • Ticketing system management
  • Endpoint management and reporting
  • Risk compliance
  • Threats and phishing attempts coordinator

Steven Lewis

Steven Lewis

Steven Lewis
Computer Support Specialist
216D Cheatham Hall
(540) 231-4892
slewis30@vt.edu

  • First point of contact for the college with all computer hardware and software issues.
  • PC and Mac technical support.
  • Limited mobile device support.
  • Deployment system(s) administrator.
  • Computer configuration and delivery.
  • Ticketing system management.

Erica Balsley

Place Holder

Erica L. Balsley
Computer Support Specialist
216B Cheatham Hall
(540) 231-4753
ericalb@vt.edu

  • First point of contact for the college with all computer hardware and software issues.
  • PC and Mac technical support.
  • Limited mobile device support.
  • Networked printer manager.
  • Helpdesk ticketing system administrator.
  • Computer configuration and delivery.
  • Reservation contact for college laptops and projectors
  • RDPWrapper implementation and management

 

Contact Us

For all general or technical questions about information technology please contact our HelpDesk.

CNREHelpDesk
216C Cheatham Hall
(540) 231-9599
CNREHelpDesk@vt.edu